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Answers to special questions

Turn your trip into an adventure  

We are happy to provide the most important questions and answers for you.


 

The treatment area, the rooftop pool, relaxation rooms and the sauna world are places of relaxation. 

Thank you for your understanding that this area is only accessible to guests over the age of 12 Years - except for specially designated treatments in the SPA.

Mobile phones are turned off during your stay in the spa. Please do not use video or photo cameras during your stay.





  • At exit 3 - Flensburg on the B200 towards Flensburg / Glücksburg / Kappeln drive 300 m
  • Keep right at the fork-junction and stay on the B200 for 3.5 km
  • Exit B199 towards Kappeln / Glücksburg / FL-Süd / FL-Ost for 400 m
  • Continue on the East Tangent / B199 for 5.0 Km
  • Turn left onto the north road towards the city center for 1.6 km
  • Turn right onto the harbour dam for 170 m
  • Follow the road on the Ballast bridge for 850 m
  • Continue on Kielseng for 1.1 km
  • Turn left onto Swinemünder Straße for 240 m
  • Turn left onto the Förde promenade about 300 m
  • Drive along the promenade along the pier to the end of the road
  • At DAS JAMES Hotel Fördepromenade 30, turn right
  • The car park is on the right with 120 parking spaces

To keep your car safe overnight at the James Car Park, we charge 15 € per night.

Our reception is open 24 hours for you, Checking-in is possible from 16.00 pm.


Check-out is possible up until 12 o'clock. Enjoy the feel-good atmosphere of your room for a little longer, subjected to availability, we will offer you a late check-out until 13 o'clock free of charge. Check-out until 18 o'clock at 50% of the daily rate and from 18 o'clock  at the full daily rate.


Explore and enjoy the longest shopping mile in Schleswig-Holstein. On the route of the Holm and the Große Straße, you will find many, many shops. For example the shopping centre in Flensburg, The Gallery and the Holmpassage. Even the oldest "Rote Straße" with its small streets, cozy owner-managed shops like the: "Bürstenparadies- Der Kleine Laden" and quaint cafés, raises your shopping-heartbeat!


We welcome our smaller guests on 400 square meters along with their own sauna, indoor pool, a spacious lounge and games area with a children's kitchen. From 11 a.m. to 4 p.m. there is a hearty child care on hand to help.

In addition to the regular child care you have the opportunity to book our babysitting service. 

At the James Underground Gym, our personal trainer expert will delight you with a holistic workout tailored to your personal goals and desires. Boxing - not only in the ring - bouldering, cross-fit and other courses enable a new freedom of movement.

All courses and training opportunities can be found at: www.dasjames.com/spa 

A wellness weekend, a dinner for two or a soothing pampering massage: providing unforgettable moments, is always a wonderful idea and of course, you may receive from us. Talk to our staff at the hotel reception or SPA reception, Let us advise you or from the comfort of your home use our online voucher shop at:  www.dasjames.com/voucher.


Your four-legged companion is welcome here too upon request and depending on availabilty! A special treatment with a dog mat, bowls and treats awaits your dog in your room. We charge € 30 per dog per day. Please understand that a maximum of two dogs per dog friendly room may stay with us.

You are planning activities in which you cannot accompany your dog, or would you like to offer your dog a change? We would be delighted to offer you our dog-sitter.

ELECTRIC CARS

can be charged quickly and easily at the designated e-charging station parking spaces in the James car park, also using your electricity card or credit card. (Please bring the charging cable with you.)

After charging, please park the car in a parking space.


There are sufficient fee - based parking spaces available in our parking garage. We are happy to park your car and drive it up for you.

Parking tariffs:
Every started hour             € 2,00
Daily rate hotel guest      € 15,00
Lost ticket                          € 50,00
- Open 24/7 -



For our house guests, the 21 meter long rooftop pool (indoor and outdoor pool) is open for swimming from 7 a.m. to 9 p.m. There is an aqua fitness course every day from 9.00 a.m. to 9.30 a.m.


During the winter months we keep the swim lock between the indoor and outdoor pools closed, otherwise the wind will cool down the room and the water considerably.

The outdoor pool is of course open and can be reached via the door to the sun terrace. Thank you for your valued understanding.

There are sufficient fee - based parking spaces available in our parking garage. We are happy to park your car and drive it up for you.

Parking tariffs:
Every started hour             € 2,00
Daily rate hotel guest      € 15,00
Lost ticket                          € 50,00
- Open 24/7 -


James Farmhouse

Breakfast
Monday - Friday
07 – 11 am
Breakfast
Saturday & Sunday
08 – 12 am
Lunch 
Monday - Friday
13 – 17 pm
Brunch (coming soon)Saturday & Sunday10 – 14 pm
Tea time / cakeMonday – Sunday          
14 – 17.30 pm
DinnerMonday – Sunday
18 – 21.30 pm


Das Grace

Bar & DinnerWednesday – Sunday
18 – 22 pm


The Roof

All day cardMonday – Sunday13 – 20 pm


The Lion

Bar menu & room serviceMonday – Sunday
14 – 01 pm

The James SPA Five Senses is a special place that balances body and mind. Spacious, innovatively designed, our bath house are on three levels, which offers an Adult SPA (usable from 14 years) with a rooftop pool providing panoramic views and a fireplace,  beauty SPA with traditional including modern treatments, an oriental hammam and a large 2000 sqm. sauna area.


Regarding your reservation of appointments ...

Thank you for the early schedulling of your desired wellness treatments. It would be our pleasure to plan and assist your wellness treatments in the “SPA Five Senses”. Including any personal wishes you may have. Our SPA Reception is open daily from 09:00 to 21:00.

You are more than welcome to request your pampering wishes / wellness treatments per E-mail at: spa@dasjames.com, telephone number will shortly be added.


You can`t keep your appointment ...

Your treatment appointments are binding for you and for us. Certainly you can cancel free of charge up to 24 hours before the appointment. After this there will be an 80% cancellation charge of the application price. If you miss an appointment, you will be charged the full amount. We thank you for your understanding.


You are late ...

You are more than welcome to join us at our SPA reception 10 minutes before your treatment to enjoy a nice cup of tea without the need to hurry! In case of delays, we kindly ask for your understanding, that your appointment duration will be adjusted due to follow-up treatments.


Our Therapists ...

We assign our treatments independently of the gender of our therapists. If we can consider a wish in this regard, please let us know in good time. Please also inform us about possible health restrictions or peculiarities which our therapists must pay particular attention to.



You are a soon to be a “Mummy” ...

Enjoy this wonderful time in our “SPA Five Senses”. We will be happy to advise you on which beneficial treatments are available to you. We recommend on massages from the 4th month of pregnancy, as a matter of percausion and care.


The right clothing for your treatments ...

Whether it is to be a relaxing body- or  a pampering facial treatment - Snuggle up full of anticipation in your cosy bathrobe. We recommend our full body treatments without clothing. We will gladly provide disposable underwear for you. For our singing bowl massage we recommend light sports- or training clothes.


Smartphones, video & photo cameras are forbidden ...

We wish all our guests a relaxing and restful time in our "SPA Five Senses". We therefore ask for your understanding that the use of smartphones, video- and photocameras is not permitted.


Children & Family SPA ...

Our "Family SPA" is open daily from 09.00 to 17.00, for the youngest and smallest children from 0 years accompanied by their parents. Admission to the Sauna World and the Rooftop Pool is reserved for all guests aged 14 and over. Our childcare takes place daily and by appointment  between 09:00 and 14:00 in our "Little Jamies Club".

We will keep you constantly informed about upcoming children's events on our homepage and of course in the hotel at our front office and SPA reception. Please don`t hesitate to contact us!


Rooftop & Childrens Pool ...

The Rooftop Pool is open daily from 07:00 to 21:00. We warmly invite you to the aqua course from Thursday to Sunday at 8:30 a.m. Please observe the hygiene regulations in the entire bathing house. We would like to point out in particular that the children's pool is max. 80cm deep - jumping into the pool is prohibited out of saftey reasons. Please wear swimwear as well as non-slip bathing shoes in the area of the pool to avoid injuries due to slipping.

We ask our small and big guests to take a shower before swimming and as well before and after using the sauna. Our pools are not supervised by lifegaurds and the use of these facillities are at your own risk. Children under 14 years of age must be supervised.


Sauna world ...

Our sauna world is reserved only for our adult guests and is available for you from 09:00 to 20:00. Our Finnish and Bio saunas are mixed and are clothing free Saunas. In our "Ladies only" area, the ladies are welcome to relax, whether for a chat or a sauna session among like-minded people.

We will daily suprise you in the afternoon hours with an aromatic infusion. The exact time is available in the Sauna World or at the SPA reception. Please observe the sauna hygiene rules. When taking part in a sauna, please sit or lie down on a towel which we provide ready for you to avoid physical contact with the wood.

For more physical discretion, we will provide you with a pestemal towel at the SPA reception upon request. We would be pleased to invite you to our relaxation zones after your sauna treatment. Here you can choose between a communicative and a silent rest areas. We kindly ask you not to reserve any loungers.

We happily provide you your towels at our SPA reception, which you can also exchange there for a fresh towel if necessary. Tín order to avoid injuries due to slipping, it is necessary to wear non-slip bathing shoes in the sauna area.


Underground Gym & Balance Shala ...

Feel free to test our underground gym. Our personal trainer will be happy to advise and assist you during a private boxing session or functional training, tailored to meet your needs. Please contact us! We would like to advise you.

In our Balance Shala you can look forward to a variety of classes and yoga. You will find the current course overview at the front office or at the SPA reception, where we have a list of courses ready for you to join. The articipation in our courses is free of charge for our house guests, for Yoga we charge a fee of 10 €. Please wear appropriate fitness clothing during training.


Our Spa-Shop ...

In our spa shop you will find a wide range of cosmetic products and gift ideas that have crept into our hearts. Be it as a souvenir for yourself or as a present for your loved ones at home - let yourself be inspired!

Cancellation is free of charge when reserving 1 -4 rooms, this is possible up to 2 days in advance until 6 pm at the latest. In case of a later cancellation or no-show we allow 80% of the total stay to be charged. On public holidays and special events, reservations (from 1 - 4 rooms) to 28 days in advance (until 6 pm) must be canceled or modified before arrival to avoid a charge of 80% of the total stay. The above conditions are supplementary and primary to our terms and conditions, which you can read online.


Smokers and cigar lovers will feel welcome in our Smoking Lounge, situated behind The Lion Bar. Here you will also find a humidor with interesting brands. Please understand that smoking is prohibited in the rest of James Hotel.      


Secluded from the busier parts of the hotel, the three upstairs meeting rooms provide a quiet retreat, perfect for think tanks or board meetings. Of course, with natural light, state-of-the-art presentation and communication technology, as well as free High-speed WiFi.

For all other information regarding our meeting rooms and conference packages, can be found at: www.dasjames.com/conferences.

We accept: cash, EC, Mastercard, Visa and American Express.


All the rooms and suites contain bathrooms equipped with shower and / or bathtub, cosmetic mirror and hairdryer, bathrobe, slippers, cosmetics (by Team Dr. med. Joseph), LCD flat-screen TV, Wi-Fi, Suite Pad entertainment system with telephony, air conditioning and safe. There are also soft drinks provided in your mini-bar alongside, including a coffee machine. 


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