SPA Etiquette


Regarding your reservation of appointments ...

Thank you for the early schedulling of your desired wellness treatments. It would be our pleasure to plan and assist your wellness treatments in the “SPA Five Senses”. Including any personal wishes you may have. Our SPA Reception is open daily from 09:00 to 21:00.

You are more than welcome to request your pampering wishes / wellness treatments per E-mail at:, telephone number will shortly be added.

You can`t keep your appointment ...

Your treatment appointments are binding for you and for us. Certainly you can cancel free of charge up to 24 hours before the appointment. After this there will be an 80% cancellation charge of the application price. If you miss an appointment, you will be charged the full amount. We thank you for your understanding.

You are late ...

You are more than welcome to join us at our SPA reception 10 minutes before your treatment to enjoy a nice cup of tea without the need to hurry! In case of delays, we kindly ask for your understanding, that your appointment duration will be adjusted due to follow-up treatments.

Our Therapists ...

We assign our treatments independently of the gender of our therapists. If we can consider a wish in this regard, please let us know in good time. Please also inform us about possible health restrictions or peculiarities which our therapists must pay particular attention to.

You are a soon to be a “Mummy” ...

Enjoy this wonderful time in our “SPA Five Senses”. We will be happy to advise you on which beneficial treatments are available to you. We recommend on massages from the 4th month of pregnancy, as a matter of percausion and care.

The right clothing for your treatments ...

Whether it is to be a relaxing body- or  a pampering facial treatment - Snuggle up full of anticipation in your cosy bathrobe. We recommend our full body treatments without clothing. We will gladly provide disposable underwear for you. For our singing bowl massage we recommend light sports- or training clothes.

Smartphones, video & photo cameras are forbidden ...

We wish all our guests a relaxing and restful time in our "SPA Five Senses". We therefore ask for your understanding that the use of smartphones, video- and photocameras is not permitted.

Children & Family SPA ...

Our "Family SPA" is open daily from 09.00 to 17.00, for the youngest and smallest children from 0 years accompanied by their parents. Admission to the Sauna World and the Rooftop Pool is reserved for all guests aged 14 and over. Our childcare takes place daily and by appointment  between 09:00 and 14:00 in our "Little Jamies Club".

We will keep you constantly informed about upcoming children's events on our homepage and of course in the hotel at our front office and SPA reception. Please don`t hesitate to contact us!

Rooftop & Childrens Pool ...

The Rooftop Pool is open daily from 07:00 to 21:00. We warmly invite you to the aqua course from Thursday to Sunday at 8:30 a.m. Please observe the hygiene regulations in the entire bathing house. We would like to point out in particular that the children's pool is max. 80cm deep - jumping into the pool is prohibited out of saftey reasons. Please wear swimwear as well as non-slip bathing shoes in the area of the pool to avoid injuries due to slipping.

We ask our small and big guests to take a shower before swimming and as well before and after using the sauna. Our pools are not supervised by lifegaurds and the use of these facillities are at your own risk. Children under 14 years of age must be supervised.

Sauna world ...

Our sauna world is reserved only for our adult guests and is available for you from 09:00 to 20:00. Our Finnish and Bio saunas are mixed and are clothing free Saunas. In our "Ladies only" area, the ladies are welcome to relax, whether for a chat or a sauna session among like-minded people.

We will daily suprise you in the afternoon hours with an aromatic infusion. The exact time is available in the Sauna World or at the SPA reception. Please observe the sauna hygiene rules. When taking part in a sauna, please sit or lie down on a towel which we provide ready for you to avoid physical contact with the wood.

For more physical discretion, we will provide you with a pestemal towel at the SPA reception upon request. We would be pleased to invite you to our relaxation zones after your sauna treatment. Here you can choose between a communicative and a silent rest areas. We kindly ask you not to reserve any loungers.

We happily provide you your towels at our SPA reception, which you can also exchange there for a fresh towel if necessary. Tín order to avoid injuries due to slipping, it is necessary to wear non-slip bathing shoes in the sauna area.

Underground Gym & Balance Shala ...

Feel free to test our underground gym. Our personal trainer will be happy to advise and assist you during a private boxing session or functional training, tailored to meet your needs. Please contact us! We would like to advise you.

In our Balance Shala you can look forward to a variety of classes and yoga. You will find the current course overview at the front office or at the SPA reception, where we have a list of courses ready for you to join. The articipation in our courses is free of charge for our house guests, for Yoga we charge a fee of 10 €. Please wear appropriate fitness clothing during training.

Our Spa-Shop ...

In our spa shop you will find a wide range of cosmetic products and gift ideas that have crept into our hearts. Be it as a souvenir for yourself or as a present for your loved ones at home - let yourself be inspired!

Diese Seite verwendet Google Maps.
Infos zur Nutzung von Google Maps findest Du hier.

Um Google Maps zu aktivieren, klicke bitte den folgenden Link
Online buchen

Your Travel details